Service FAQ

How do I pair my phone to my car?
It will vary from vehicle to vehicle and phone to phone but we would be happy to assist you if you need it.

Why can't I change my GPS when the car is moving?
This is done for safety reasons so the driver is not distracted from driving while the vehicle is in motion. Some features are available while in motion but they are very limited for safety concerns

My steering wheel is shaking, do I need an alignment?
Typically, a shake or vibration in the steering wheel is caused by a tire issue and not an alignment. Generally, an alignment issue will cause the vehicle to drift or pull to one side or the other or cause accelerated tire wear. Usually a shake or vibration is due to either a tire balance or tire condition.

Why do I need to rotate my tires?
Rotating the tires on a regular basis will help to maximize the life you get from your tires. Especially on a front wheel drive car the front tires transmit power and also steer the vehicle which will cause the tires to wear faster. Any vehicle regardless of the type of drive system will wear the front tires faster as they do the steering and the nature of turning the wheels will scrub the tread off the tires faster. Rotating tires helps to minimize the accelerated wear.

Why do I need my brake fluid changed?
Brake fluid by nature is "hygroscopic" which means it has a tendency to absorb moisture. Many components in the brake system are metal and moisture is a natural enemy of metal. With the new ABS and traction control systems on vehicles when they activate they generate heat which breaks down the fluid. As brake fluid ages it can become contaminated with small particles which deteriorate the fluid and lowers the boiling point of the fluid which can affect the ABS and traction control systems. Fresh fluid also helps to keep failure rates low on expensive components like the ABS actuator which can cost several thousand dollars to replace.

How often do I need my air filter changed?
The manufacturer recommends replacing them at least every 30,000 miles but depending on where you are driving and the time of the year they can need changing as frequently as 10,000-15,000 miles. We perform a multi-point inspection at every service and we will advise you on the condition of your filters and recommend them as needed.

Why should I buy tires from you instead of Costco, Tires Plus…?
We offer the same tires as our competitors. We do offer a price match with local competitors on an "apples to apples" comparison. Our tires come with a no cost 2-year road hazard warranty which is usually an additional cost at most other competitors. There are instances that even though the tires appear to be the same brand and model as what we offer the tire dealer will have the tire manufacturer make them a tire that is not the same specifications as what we offer. We offer alignment services that you cannot get at other tire retailers. An alignment is always recommended when you replace tires to make sure you get the maximum life from the tires. Our technicians are trained to work on your vehicle. As long as you are servicing your vehicle with us we can be your "one-stop" shop for all your vehicle needs.

When can I use the carwash?
Every Saturday from 9:00am to 3:00pm
Any time you come in for service, simply ask your service advisor to run it through the car wash

Do you have extended hours?
Monday to Wednesday 7am to 7pm
Service writers are here at 7:00am for drop offs. The techs start at 8:00am.

Do you have a body shop?
No, but we can make recommendations based on your personal situation.

Do you have drop off service?
Yes, you'll find the key drop off box right outside the rear service door on the North side of the Nissan building. Simply complete the information on the envelope and place it in the box

Can I make appointments on-line?
Yes, visit www.rosennissan.com.  Go to the Service tab.  Click on Schedule Service.  Log in and create your account.

Will my warranty be voided if I don't follow the maintenance schedule?
While it is highly recommended you follow the manufacturer's scheduled maintenance, it is not required and will not void the manufacturer's warranty.

Do you have a rewards program?
Yes, it's called Nissan One to One Rewards.  New customers can be automatically enrolled by their sales representatives.  If you haven't purchased a new vehicle in the last 3 years, e would be happy to enroll you in the program.  

Who is the service manager?
Our service manager is Tom Lally.  Tom has been with Rosen Nissan since its founding in 1989.

What are you service specials?
You'll find our current service specials under the Service tab.  Click Service Specials to take you to our on-line coupons.  You can even inquire about other specials not currently displayed.

Can I use a competitor's coupon?
Of course! We would be happy to match any competitor's coupon.  Please present it immediately to your service advisor so it can be applied to your service visit.
We honor any other Nissan dealer coupon.  Not aftermarket.

I lease this vehicle. Do I have to pay for maintenance? 
Yes.

Do I have to use synthetic oil for my service?  
Yes. This is the recommended oil per the Manufacturer.

How often do I need to come in for oil change?  
The manufacturer recommends oil and filter service and tire rotation every 5000 miles.

Why does my XM radio cut out at times? 
It will lose its satellite signal when driving around tall buildings, bridges, trees, objects that can block the satellite signal to the vehicle.

Can I make an appointment for an oil change?  
We have express service. You do not need to make an appointment for light maintenance work.  Oil change, tire rotation, battery, wipers, etc.